Privacy Policy

Data Collection

We collect personal data that you provide to us directly and automatically when you interact with our website and services. The data we collect includes information necessary to provide our hair extension and beauty services effectively.

Information You Provide to Us

• Contact information (name, email address, phone number, postal address)
• Appointment and consultation details
• Hair type, colour, and styling preferences
• Payment information (processed securely by third-party payment processors)
• Communication preferences and marketing consent
• Any other information you choose to provide in forms or communications

Information We Collect Automatically

• Website usage data (pages visited, time spent, click patterns)
• Device information (IP address, browser type, operating system)
• Cookies and similar tracking technologies
• Referral sources and website navigation patterns

How We Use Your Information

We use of your data is based on legitimate business interests, contractual necessity, and your consent where required. We use your personal information to provide excellent service and improve our offerings.

• Providing hair extension services and consultations
• Scheduling and managing appointments
• Processing payments and managing your account
• Communicating about your services and appointments
• Improving our website and services
• Marketing communications (with your consent)
• Complying with legal obligations
• Protecting against fraud and ensuring security

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use, please see our Cookie Policy.

Data Sharing and Disclosure

We do not sell your personal data to third parties. We may share your information in the following circumstances:

• With service providers who assist us in operating our business (payment processors, appointment scheduling systems)
• When required by law or to protect our legal rights
• In the event of a business transfer or merger
• With your explicit consent for specific purposes

Your Rights

Under GDPR and UK data protection law, you have the following rights regarding your personal data:

• Right of access: Request copies of your personal data
• Right to rectification: Correct inaccurate or incomplete data
• Right to erasure: Request deletion of your personal data
• Right to restrict processing: Limit how we use your data
• Right to data portability: Receive your data in a portable format
• Right to object: Object to processing based on legitimate interests
• Right to withdraw consent: Withdraw consent for marketing communications

To exercise any of these rights, please contact us using the details provided below.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including:

• Customer records: 7 years after last service for business and tax purposes
• Marketing data: Until you withdraw consent or we no longer have a legitimate interest
• Website analytics: Up to 26 months
• CCTV footage: 30 days (if applicable)

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, secure servers, access controls, and regular security assessments.

International Data Transfers

Your personal data may be processed outside the European Economic Area (EEA) by our service providers. When this occurs, we ensure appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses.

Children's Privacy

Our services are not directed to children under 16 years of age. We do not knowingly collect personal data from children under 16. If you believe we have collected information from a child under 16, please contact us immediately.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "last updated" date.

Contact Information

If you have any questions about this privacy policy or wish to exercise your rights, please contact us:

You also have the right to lodge a complaint with the Data Protection Commission (Ireland) if you believe we have not handled your personal data in accordance with data protection law.